FREQUENTLY ASKED QUESTIONS

Returns & Exchanges

You may return unworn, unwashed, and unused merchandise back to us within 15 days of receipt for a refund to the original form of payment. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
How long before I receive my item?

All orders are processed within 48 hours of payment receipt. Items purchased on the weekend will be processed the next available business day. A tracking number will accompany your receipt within 48 hours of your purchase.
What are Panda Cups?

Panda Cups are Chibi's favorite cup to use! A 100% recyclable, reusable and disposable 2-inch multi-purpose bamboo cup. These cups are eco-friendly, biodegradable, 100% natural & dishwasher safe.